We currently ship only within the United States. International shipping is not available at this time.

Orders are typically processed within 2–3 business days (Monday to Friday, excluding holidays).

Once shipped, your order usually arrives in 6–7 business days, depending on your location.

Total delivery time = Processing (2–3 days) + Transit (6–7 days)

Most orders arrive within 8–10 business days from the date of purchase.

Yes! We offer free standard shipping on all U.S. orders, with no minimum purchase required.

Yes, once your order ships, you’ll receive an email with tracking details. You can also track your order via our Order Tracking page or by contacting our team.

Please double-check your address at checkout. We are not responsible for delivery delays or failed shipments due to incorrect addresses. If a package is returned to us, we’ll contact you to arrange re-shipment. Additional charges may apply.

We accept returns within 30 calendar days of the delivery date. Items must be unused, unworn, in original packaging, and with tags attached.

The following items cannot be returned:

• Personalized/customized products (unless damaged or incorrect)
• Final sale items
• Personal care products

No, we do not charge restocking fees.

• Customer-initiated returns (e.g., wrong size, changed mind): Customer covers shipping.
• Nuvia Bloom errors (e.g., damaged or incorrect items): We cover the return shipping cost.
  
  

Email info@nuviabloom.com within 30 days of delivery. Include:

Your order number
Reason for return
Photos (if applicable)
We’ll respond within 1–2 business days with return instructions.

Refunds are issued to your original payment method within 7 business days of receiving and inspecting the return.

Note: Original shipping fees are non-refundable, unless the return is our fault.

Yes, we accept exchanges within 30 days for eligible items.

Customers cover exchange shipping unless it’s due to our mistake. To request an exchange, follow the return process and specify what you'd like to exchange for.

Please contact us immediately at info@nuviabloom.com with photos. We’ll provide a free replacement or full refund, including shipping.

Yes — orders can be cancelled within 24 hours if they haven’t been processed or shipped.

Contact us ASAP at info@nuviabloom.com with your order number. If the order has already shipped, you’ll need to follow the return process.

Business Name: Nuvia Bloom

Phone: +1 (484) 214-8728

Email: info@nuviabloom.com

Address: 502 West 7th St, Ste 100, Erie, Pennsylvania 16502, United States

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Eastern Daylight Time)